At Dermahub Aesthetics and Wellness Centre (“Dermahub”), accessible from https://dermahub.ca/, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We collect both personal and non-personal information from you when you interact with our website and services.
Personal Information:
Personal information refers to any information that can be used to identify you, such as:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Medical history (for treatment purposes)
- Payment information (credit/debit card details for transactions)
Non-Personal Information:
Non-personal information refers to anonymous data that cannot be used to identify an individual, such as:
- Browser type
- IP address
- Device information
- Usage data, including pages visited, time spent on our site, and interactions with our website
2. How We Use Your Information
The information we collect is used for the following purposes:
- Appointment Scheduling: To process and confirm bookings for our services.
- Personalized Services: To provide tailored aesthetic treatments based on your preferences and medical history.
- Communication: To contact you regarding appointments, special offers, promotions, or changes to our services.
- Billing and Payments: To process payments for the services you purchase from Dermahub.
- Improve User Experience: To analyze website usage, improve functionality, and offer a more personalized browsing experience.
- Legal Compliance: To comply with applicable laws and regulations.
3. Consent
We collect, use, and disclose your personal information with your consent, which may be expressed or implied depending on the circumstances. By providing us with your personal information, booking services, or using our website, you consent to the collection and use of your information as outlined in this policy.
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. Please contact us if you wish to withdraw your consent.
4. How We Protect Your Information
We take the security of your personal information seriously and employ various security measures, including:
- Encryption of sensitive data
- Secure storage of personal information
- Restricting access to authorized personnel only
- Regular review of our security practices
While we strive to protect your personal information, please be aware that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we use industry-standard practices to safeguard your data.
5. Disclosure of Personal Information
We may share your personal information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, booking platforms, or IT service providers. These third parties are required to protect your information and use it only for the purposes we specify.
- Legal Obligations: We may disclose your information if required by law, such as to comply with a court order, subpoena, or legal process.
- Business Transfers: In the event that Dermahub is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Retention of Information
We retain personal information only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we securely destroy or anonymize it.
7. Your Rights
Under Canadian privacy laws, you have the right to:
- Access Your Information: You can request a copy of the personal information we hold about you.
- Correct Your Information: You can ask us to update or correct any inaccuracies in your personal information.
- Delete Your Information: You can request that we delete your personal information, subject to any legal or contractual obligations.
- Restrict Processing: You can ask us to restrict the use of your personal information in certain circumstances.
If you would like to exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and improve our website’s functionality.
We use cookies for:
- Session Management: To ensure a smooth and consistent browsing experience.
- Analytics: To understand website usage patterns and improve our services.
- Marketing: To deliver personalized content and promotions based on your preferences.
You can choose to accept or decline cookies through your web browser settings. However, declining cookies may affect your ability to use certain features of our website.
9. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us, and we will promptly delete it.
11. Changes to This Privacy Policy
Dermahub reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
Dermahub Aesthetics and Wellness Centre
Website: https://dermahub.ca
Email: info@dermahub.ca